Go Back

Top-Up, Balance and Transaction

Please check with the merchant to confirm on the transaction status. If it is a reload issue, you may raise the issue to [email protected] along with the deduction proof and transaction number for us to assist you.

Please share the details of the transaction and email to [email protected]. We will check with our merchant/service providers for a refund process.

The transaction will not go through. You will need to reload your account to the amount equal or more than the amount that you would like to purchase.

The minimum amount for reloads is RM10. Besides that, kindly refer to the maximum amount for reloads  as stated in table below:

 Special WalletBlueRed
Maximum ReloadRM500.00RM 1,000.00RM4,999.00

You can add money to your XOX Wallet account via FPX or via Peer to Peer transfer (XOX Wallet Only)